Cookies Policy

We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We may also collect your device’s IP address as part of the basic functioning of this website. We do this to allow the website to function properly and to collect anonymous information about how this website is used, through Google Analytics.

If you wish to stop or control the use of cookies on your browser, please refer to your browser’s settings for cookies. More information on how to do that can be found on the Information Commissioner’s website (

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Privacy Notice

Some personal data may be collected by Ali Downes at the time of making and enquiry about the services provided. This is for the purposes of responding to your enquiry. If you go on to receive a service, then further information may be collected. This is order to meet Insurance Company criteria as well as to tailor services to suit your individual needs, and for your health and safety.

All information gathered by Ali Downes is treated as confidential and will not be shared with a third party, unless previously agreed.  This data is kept securely, in either paper or digital format, and only viewed by Ali Downes.

Information will be kept for the period of time determined by the insurance company, and guidance around medical records.  In the case of a adult, information will be kept for a period of 7 years, from the last session attended.  In the case of a child, the information will be kept until the child’s 25th birthday. After this time electronic information will be deleted, and paper copies destroyed by cross shredding.    

If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Ali Downes on or 01484 817484.

You may, of course, decline to submit personally identifiable information, in which case Ali Downes may not be able to provide certain services to you.

How I will use your Contact Information?

Prior to receiving a service you will be asked to sign the Terms and Conditions. In doing so you are agreeing to your email and phone number being used by Ali Downes to inform you of changes or updates directly relating to the service you have booked.

You may, of course, decline to submit your email and phone number, which in some cases may mean that Ali Downes is not be able to provide certain services to you.

Emergency Contact Information

Emergency Contact information is collected solely for use in an emergency, should Ali Downes need to contact your next of kin or give this information to the emergency services.

Notifying you of Changes to this Notice

If there is a change to Ali Downes’s privacy notices or how we use your data we shall contact you via email notice, written or hard copy notice. I reserve the right to determine the form and means of providing notifications to you, and you may have opted out of certain means of notification as described in this Privacy Notice.

Links to Other Websites

Ali Downes is not responsible for the practices employed by websites linked to or from this website, nor the information or content contained in them. Please remember that when you use a link to go from this website to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Changes to Our Privacy Notice

Ali Downes may update this Privacy Notice from time to time, and so you should review this Notice periodically. When we change the notice in a material way, we will update the ‘last modified’ date at the top of this Privacy Notice. Changes to this Privacy Notice are effective when they are posted on this page. If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this website, please contact Ali Downes on or 01484 817484.

If at any time you feel that there is an issue with the way Ali Downes handles your data then you can contact the ICO (Information Commissioner’s Office).